Complaints Policy
Introduction
At SUGARBABES ENTERTAINMENT S.R.L, we are committed to providing high-quality entertainment products and services. We recognize that, occasionally, there may be concerns or complaints. This Complaints Policy aims to provide a clear and fair procedure for resolving such issues.
Reporting Infringements or Violations
Should you come across any content that you believe is illegal or otherwise violates SUGARBABES ENTERTAINMENT S.R.L’s standards, please contact us at [Complaints Email] with a detailed description of the issue.
Complaint Resolution Timeframe
We aim to review and resolve all complaints within seven business days from the date of receiving a written complaint.
Review Process
- Upon receipt of a complaint, it will be evaluated by our Compliance Team.
- If necessary, further documentation may be requested to assist in resolving the complaint.
Appeals Process
If you disagree with the outcome of your complaint, you may initiate an appeal by contacting [Appeals Email]. Your appeal will be reviewed by a different member of our Compliance Team, and a final decision will be made.
Possible Outcomes
Outcomes of the investigation may include but are not limited to:
- No further action
- Content modification or removal
- Legal action
Content Removal Appeals Procedure
Introduction
This procedure is intended to facilitate the removal of content involving any individual depicted, upon verified request, particularly in cases where the individual has not provided explicit consent for the content to be displayed.
Right to Appeal
Any person depicted in the content published on SUGARBABES ENTERTAINMENT S.R.L’s platform has the right to appeal for its removal.
How to File an Appeal
To initiate an appeal, please contact us at [email protected] with a detailed description of the content in question and your relationship to it.
Investigation and Decision
Our Compliance Team will investigate the appeal. Should it be determined that the content was published without proper consent, it will be promptly removed.
Dispute Resolution
In the event of a disagreement regarding an appeal, the matter will be resolved by an independent, neutral third-party. Details for initiating this process will be provided upon request.